Terms & Conditions

These Terms and Conditions set out the basis on which Iravya Infrastructure Ltd provides architectural, structural engineering, surveying, party wall and related professional services. They are intended to be read together with the individual quotation, scope of works and invoice issued for each project.

1. About These Terms

These Terms apply to professional services supplied by Iravya Infrastructure Ltd (“Iravya”, “we”, “us” or “our”) to the person or organisation instructing us (“the client”, “you” or “your”). The specific service, fee, deliverables and project requirements are set out in the relevant quotation, proposal, scope confirmation and/or invoice.

By accepting a quotation, confirming an instruction in writing, paying a commitment fee or otherwise authorising us to proceed, you agree to these Terms, subject always to any mandatory statutory rights that apply.

2. Services and Agreed Scope

Our services may include architectural drawings, planning support, structural engineering design and calculations, structural inspections and reports, party wall services, surveying, building control liaison and other related professional services expressly identified in the agreed scope.

The agreed scope is limited to the services specifically described in the quotation or written scope confirmation. A request made after the original scope has been confirmed may constitute an additional service and may require a separate fee and revised programme.

• The client is responsible for providing complete and accurate project information, drawings, photographs, previous reports and other relevant information known to the client before the site visit or commencement of work.
• Where information supplied is incomplete, inaccurate or changes materially, our advice, calculations, drawings, fee and programme may need to be reviewed.
• If the original scope is unclear and further requirements are identified after the agreed service has been delivered, those requirements will be treated as additional work unless already included in the agreed scope.
• Additional site visits, revisions, investigations, calculations, drawings, reports or coordination outside the agreed scope may be charged separately following confirmation.

3. Quotations, Fees and VAT

Unless expressly stated otherwise, quotations identify the professional services included and the fee payable for those services. VAT will be charged where applicable. A quotation does not include third-party or statutory charges unless specifically stated.

Where actual project requirements differ materially from the information available when the quotation was prepared, we may issue a revised quotation for approval before carrying out additional work.

4. Commitment Fee and Site Visits

A commitment fee may be required before a site visit is scheduled or confirmed. Payment reserves the relevant appointment and allows us to allocate engineering, surveying or design resources to the project.

If, after the site visit has taken place, the client decides not to proceed with the remaining services for reasons unrelated to a failure by Iravya to provide the agreed service, the commitment fee will normally not be refundable, subject to any statutory cancellation rights that apply.

5. Payment and Release of Deliverables

Invoices are payable in accordance with the payment terms stated on the relevant invoice or quotation. Unless a different staged arrangement has been expressly agreed, all amounts due must be paid before final project deliverables are released.

Where an invoice remains unpaid, we may pause work or withhold release of final deliverables until the outstanding amount has been settled, subject to applicable law and the client’s statutory rights.

6. Cancellation and Refunds

Our cancellation arrangements are intended to reflect work undertaken, appointments reserved and costs reasonably incurred. They do not remove any statutory rights available to a consumer.

Commitment fee

Once a site visit has been carried out, the commitment fee will generally not be refunded where the client chooses not to proceed with the remaining services, subject to statutory rights.

Cancellation before commencement

If the client has paid more than the commitment fee but cancels before any site visit has been carried out and before any substantive project work has commenced, Iravya may retain up to 30% of the amount paid, where lawful and proportionate, to cover administration, scheduling, payment processing and other reasonable pre-commencement costs. The remaining balance, if any, will be refunded.

After commencement

Once a site visit has been carried out, or once structural calculations, drawings, design work, surveying, report preparation or other substantive project work has commenced, payments relating to work already undertaken are not refundable, subject to any statutory rights that apply. This reflects professional time, labour and project resources already committed or used.

Any refund that is due will normally be processed within 14–17 working days after the refund amount has been confirmed and the necessary payment details have been received.

7. Consumer Cancellation Rights

Where a client is a consumer and the contract is entered into by distance or off-premises means, statutory cancellation rights may apply. In applicable cases, the consumer may have a 14-day cancellation period. If the client asks us to begin services during that period, we may require an express request in writing and any acknowledgement required by law.

Nothing in these Terms is intended to remove or reduce a consumer’s statutory cancellation rights. Where a service has been lawfully started at the client’s request before the end of a cancellation period, the amount payable on cancellation will be dealt with in accordance with applicable law and the circumstances of the service already supplied.

8. Project Scope Changes and Additional Services

Any change to the agreed design, drawings, structural arrangement, survey requirements, planning submission, building control requirements or other project scope must be notified to us as soon as possible.

• Changes requested after work has started may require additional calculations, drawings, checking, coordination or site attendance.
• Where a builder or contractor proposes any change to the design or where site conditions differ from the issued information, they must notify us before carrying out the affected work.
• If we are required to review or revise calculations, drawings, structural details or design because of a change requested by the client, builder or contractor, this will be treated as an additional service and an additional fee will apply. The additional fee will be confirmed before the revised work is undertaken.
• A change in scope may affect the agreed programme or delivery date.

9. Client Information and Site Access

• The client must provide information that is accurate and complete to the best of their knowledge and identify known constraints, previous structural works, defects, planning history and relevant reports where applicable.
• The client must provide safe and reasonable access to areas required for inspection or measurement.
• Where areas need to be exposed, cleared or made accessible, this must be arranged before the visit unless otherwise agreed.
• If relevant areas remain inaccessible or concealed, our assessment and design may necessarily be based on the information visible or available at the time.
• If concealed conditions are later discovered, further investigation, redesign or additional services may be required.

10. Surveys and Non-Invasive Inspections

Unless expressly agreed otherwise, site inspections and structural reports are based on visual and non-destructive inspection of reasonably accessible areas. We do not open walls, floors, ceilings, finishes or other concealed elements unless intrusive investigation has been specifically agreed.

Our findings relate to the condition and information available at the time of inspection. Concealed defects, hidden structural elements, undocumented alterations and ground conditions may not be identifiable without further investigation.

11. Contractor and Builder Responsibilities

Once drawings, specifications and calculations have been issued, the contractor/builder remains responsible for verifying site dimensions, levels, quantities, access, existing conditions and material requirements before ordering materials or carrying out construction.

This verification is essential because drawings and calculations are prepared from the information available to us and are not a substitute for the contractor’s responsibility to check actual site conditions.

• The contractor/builder must check all relevant dimensions against the actual site before ordering materials.
• Iravya is not responsible for incorrect materials ordered by a contractor or builder because dimensions, quantities, specifications or site conditions were not verified.
• Iravya will not be responsible for refunds, replacement costs, supplier disputes or complaints arising solely from a contractor’s failure to carry out the required site verification.
• Where a discrepancy is identified between the issued drawings and the actual site, the contractor/client must notify us before proceeding with affected work.

12. Changes to Drawings or Work on Site

The contractor must follow the issued drawings and agreed structural details unless a revised arrangement has been reviewed and confirmed in writing.

If the builder or contractor proposes any change to the design, or if site conditions differ from the issued information, they must notify us before carrying out the affected work. This includes changes to dimensions, structural elements, materials, supports, load paths or construction methods.

If we are required to review or revise calculations, drawings, structural details or design because of a change requested by the client, builder or contractor, this will be treated as an additional service and an additional fee will apply. The additional fee will be confirmed before the revised work is undertaken.

If construction work is carried out differently from the issued drawings without prior notification and review, Iravya cannot accept responsibility for the consequences of that unauthorised change or for work carried out by the contractor contrary to the issued information.

Where building control approval or acceptance is required for a revised arrangement, the contractor/client must ensure the revised information is submitted to the relevant Building Control Body. We can assist with technical responses or revised documentation where this forms part of the agreed service or is separately instructed.

13. Planning, Building Control and Statutory Fees

Our professional fee is separate from fees charged by public authorities, Building Control Bodies, Planning Authorities, the Planning Portal, water authorities, specialist consultants and other third parties.

• Planning application fees and other statutory planning charges are payable separately by the client.
• Building Control fees and charges are payable separately by the client.
• Third-party fees, specialist surveys, laboratory testing, structural opening-up, scaffolding, access equipment, asbestos surveys, geotechnical investigations and similar costs are excluded unless expressly included in writing.
• Unless expressly agreed in writing, Iravya is not responsible for making statutory or third-party payments on the client’s behalf.
• Where we are instructed to make a third-party payment on behalf of the client, the required funds must be provided in advance.

14. Planning and Building Control Liaison

Where liaison with Planning or Building Control is included in the agreed scope, Iravya may assist with technical queries and provide responses or amended technical information relating to our design.

Planning and Building Control decisions remain matters for the relevant authority or Building Control Body. Iravya does not guarantee that an application will be approved or that a third party will accept a particular design where the decision is outside our control.

15. Programme and Delays

Any programme or delivery date provided by Iravya is an estimate unless a fixed completion date has been expressly agreed in writing. The programme may be affected by the availability of information, site access, client instructions, design changes, third-party responses, statutory authority processes and unforeseen site conditions.

Where delay is caused by information or decisions required from the client or contractor, or by matters outside Iravya’s reasonable control, the programme may be extended accordingly.

16. Design Basis and Technical Limitations

Structural calculations and drawings are prepared using the information available to us, applicable design standards and the agreed project scope. They are intended for the specific project and arrangement identified in the relevant documents.

The client and contractor must not use our calculations or drawings for a materially different property, structural arrangement, loading condition or construction method without written confirmation from Iravya.

Where additional investigation, trial pits, opening-up, specialist testing, monitoring or specialist design is required, we may recommend that such work is undertaken before a final engineering conclusion can reasonably be provided.

17. Responsibility for Construction Work

Iravya provides professional design, inspection, surveying and related consultancy services within the agreed scope. Unless expressly appointed under a separate written agreement, we are not the contractor, principal contractor, site manager or construction supervisor and do not control the manner in which construction work is carried out.

The contractor remains responsible for workmanship, sequencing, temporary site safety, construction methods, temporary works not designed by Iravya, compliance with the issued information and its own statutory and contractual duties.

If we are separately appointed to undertake construction-stage inspections, those inspections do not transfer responsibility for the contractor’s workmanship or site management to Iravya.

18. Reports and Inspection Findings

Reports are based on the observations and information available at the time of inspection and are prepared for the agreed purpose. Unless expressly agreed otherwise, a report does not constitute a guarantee of future structural performance or a guarantee that no concealed defect exists.

Where further specialist investigation is recommended, the client is responsible for arranging that investigation unless it is separately instructed to us.

Reports and professional advice are prepared for the client and the stated project. Third parties should not rely on them unless Iravya has expressly provided written consent, except where reliance is required by applicable law.

19. Liability and Statutory Rights

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot lawfully be limited.

Subject to the above, Iravya is not responsible for loss or cost caused by matters outside the agreed scope, concealed conditions not reasonably identifiable from the agreed inspection, unauthorised changes, incorrect site measurements supplied by others, contractor workmanship, failure to follow issued information, or construction methods adopted without our review.

Any limitation or allocation of responsibility in these Terms is intended to operate only to the extent permitted by applicable law.

20. Insurance and Professional Standards

Iravya maintains the professional insurances applicable to its services and operates through appropriately qualified personnel and technical review procedures appropriate to the nature of the work. Specific professional credentials or signatory requirements should be confirmed in writing where they are a stated requirement of a client, lender, insurer, Building Control Body or other third party.

21. Intellectual Property and Use of Documents

Unless otherwise agreed in writing, copyright and intellectual property in our drawings, calculations, reports, specifications and other professional documents remain with Iravya or the relevant rights holder.

Once all fees due for the relevant service have been paid, the client receives a non-exclusive right to use the issued documents for the specific project for which they were prepared. They must not be materially altered, reused on another project or distributed for unrelated purposes without written permission, except where permitted by law.

22. Confidentiality and Data

We will handle information provided to us for the purpose of delivering the agreed services and will take reasonable steps to keep client information confidential, subject to legal, professional, insurance, regulatory and third-party requirements.

Project information may need to be shared with members of our professional team, consultants, contractors, authorities or other parties where reasonably necessary to deliver the agreed service or respond to project requirements.

23. Termination

Either party may request termination of the engagement in writing. If the client terminates the engagement, the client remains responsible for fees properly due for services already carried out and any lawful cancellation charges applicable under these Terms and the agreed scope.

If Iravya is unable to continue the service for a legitimate reason, we will notify the client and, where appropriate, provide information regarding work completed and any sums due or refundable, subject to applicable law.

24. Complaints and Resolution

If you have a concern about our service, please contact us promptly at info@iravyainfra.com so that we can review the matter and try to resolve it efficiently. We encourage clients to raise concerns before engaging a third party or commencing a formal dispute process, where reasonably possible.

A complaint will be reviewed against the agreed scope, information supplied, work undertaken and relevant correspondence. Nothing in this clause prevents a client from exercising any statutory or legal right available to them.

25. Governing Law and Jurisdiction

These Terms are intended to be governed by the law of England and Wales, subject to any mandatory rights or jurisdictional protections that apply to a consumer or other client under applicable law.

26. Entire Agreement and Order of Documents

The individual quotation, agreed scope, written variations and these Terms form the basis of the engagement. If there is a specific inconsistency, the project-specific written scope or variation will take precedence over a general provision of these Terms only to the extent of that inconsistency.

27. Client Acceptance

By accepting the quotation, confirming the instruction, paying the commitment fee or authorising Iravya to commence the agreed service, the client confirms that they have had a reasonable opportunity to read these Terms and understand the principal payment, cancellation, scope and project-responsibility provisions.

28. Contact Details

Company

Iravya Infrastructure Ltd

Address

3rd Floor, Endeavour House, Coopers End Rd, Stansted, CM24 1SJ, United Kingdom

Email

info@iravyainfra.com

Landline

0203 355 7094

Mobile

07400 759852

Website

iravyainfra.com

Questions about these Terms or a project scope can be directed to our team using the contact details above.

End of Terms and Conditions